Terms and Conditions

Arrivals/Departures

  • We require any booking forms to be returned at least 2 weeks before the date of arrival. A booking is not confirmed until a booking form has been completed and returned to us either in the post or by email.
  • All arrivals, departures and viewings are by appointment only, and within the opening times of the Cattery, to minimise disruption to our guests.
  • All cats must arrive at the Cattery in a carrier. Cats not in a carrier will not be accepted.
  • Cats remain the responsibility of the owner until officially handed over into the care of the Cattery.
  • You are welcome to bring in items for your cats to help them settle, however we cannot be responsible for any damage to any of these items.
  • Upon arrival, we will fill out an additional checklist covering things such as any possessions deposited with us. This is an additional part of the booking form.
  • In the case of an unavoidable delay when collecting your cat(s) (such as problems with flights etc) the cat(s) will be moved to one of our holding pens for a maximum of 24 hours. A small charge will be made to cover the extra food and cleaning required.
  • If a cat is not collected within 7 days of the date he/she/they are due to leave and we have had no communication from the owner, a decision to re-home the cat(s) will be made at our discretion, and the owner will be notified.
  • If you need to arrange for a friend or family member to pick up your cat(s) on your behalf, please notify us in advance and ask the person to bring a form of identification.
  • Please feel free to email us or call on 01761 435408 / 07572 579930 to arrange an appointment.

Health and well-being

  • Cats are boarded at the risk of the owner and it is a condition of boarding that your cat is generally fit and healthy on admission, while every care will be taken at Purrfect Stay, we cannot be liable for unexpected illness or death of any animal in our care.
  • In order to ensure the health and well-being of your cat and the other cats boarded at Purrfect Stay, all cats must be fully vaccinated against feline enteritis and flu. Yearly vaccinations must be up to date.
  • We will require a valid vaccination card to be presented on arrival before a cat will be boarded. No exceptions.
  • Please ensure all worming and flea treatments are up to date as if a cat needs to be treated during their stay this treatment will incur a cost of not only the treatment itself but also the extra cleaning required, made chargeable to their owners.
  • Upon arrival, we reserve the right to refuse entry to any cat we believe to not be vaccinated, carrying an infectious illness, or for any reason appears to be unfit for boarding.
  • We require owners to fill out a Vet Authorisation Form on first visit, or if any details change.
  • We currently do not take cats with diabetes.
  • Please note we will not accept males over the age of 6 months who are not neutered.
  • When cats of the same family are boarded together, we reserve the right to separate the cats into individual pens should the need arise. In this event extra charges will be applied.
  • If your cat should be unwell during their stay with us we will firstly contact your own vet, if for any reason it has not been possible for your cat to see their own vet we will contact the vet with which the Cattery is registered, or any vet that has an appointment available - should any of this occur, fees will be applicable.

Payment

  • Our rates are inclusive of your cats usual diet, heating, grooming, and cuddles.
  • We charge by the day. Day of arrival, departure and all days booked are charged for.
  • If for any reason you wish to collect your cat earlier than the prearranged departure the full cost of the booked stay will still apply. You may collect your cat within the cattery opening times as long as you have informed us and arranged a time for collection.
  • We require 7 days notice of cancellation otherwise the full charge will be required, unless we can re-let the unit.
  • Payment is required on collection of your cat, by cash or debit card only. Please note, we do not take cheques or credit cards.
  • Click here to be taken to our contact information.

Regarding Offers

  • Any offers can only be used during your cat's first visit to Purrfect Stay. They must be brought with you at time of arrival and handed to Purrfect Stay in exchange for a discount.
  • We cannot accept photocopied flyers.
  • We can only ever accept one flyer per cat (i.e. not one per person).
  • Offers and discounts cannot be used in conjunction with any other offer.